SHIPPING • PICKUP • DELIVERY

For order accuracy and secure billing, we do not accept phone orders except for our wholesale customers. All of our phone lines are in a public lobby, so we do not accept payment over the phone for your safety. Please place all pickup orders online at www.madbutchermeat.com, DoorDash, or come visit us in person. 

1. Add items to your cart.
2. Choose PICKUP at checkout (with your desired day and time).
3. Your items will be ready for your pickup at our store at your selected time. Please have your order number or confirmation email ready. 

Once your order has been placed and filled, we will NOT issue any refunds or order cancellations. We will hold your package until you are able to pick it up or unless you switch to shipping or delivery.

Refunds issued by customer request are subject to a 15% nonrefundable restocking fee. 

ALL SALES ARE FINAL TO KEEP OUR PRICES LOW. NO EXCEPTIONS. 

We do not offer local delivery anymore due to lack of reliable couriers. We will update the website when delivery is available again. 

DUE TO SHORTAGE OF DRY ICE, WE ONLY SHIP IN CALIFORNIA NOW

1. Add items to your cart.
2. Choose SHIPPING at checkout.

3. Enter in your shipping address. We provide shipping to California only. We currently do not provide international shipping
4. You will receive confirmation of your order via email. Shortly after, we will provide a tracking number via FedEx. 

Shipping Schedule

**Please note that all orders are delayed by one week due to high volume of orders. We recommend store pickup if possible**

• Orders Placed on Wednesday - Sunday will be shipped out on Monday or Tuesday
  

• Orders placed on Monday - Tuesday will be shipped out on Tuesday or Wednesday

We do not ship packages on Fridays or over the weekend to avoid spoilage.

Recurring customers receive priority for expedited shipments. We always do our best to take care of you. :-)

FEDEX GROUND SHIPMENTS DO NOT HAVE A GUARANTEED TRANSIT TIME. THE TRANSIT TIME SHOWN TO YOU VIA CHECKOUT IS AN ESTIMATE ONLY FROM FEDEX FOR THE TRANSIT TIME, NOT THE TIME IT TAKES TO PROCESS AND PACK YOUR ORDER. YOU WILL ONLY BE CHARGED FOR EXPEDITED SHIPPING IF YOU SELECT FEDEX 2 DAY AIR OR OVERNIGHT SHIPPING. 

We would like to clarify that our shipping rates are determined by FedEx and not by Mad Butcher Meat Company. We offer shipping at cost to maintain product quality, prioritizing cold and frozen delivery. While we acknowledge FedEx's pricing might seem high, our priority is to ensure product integrity during shipping. We regret any inconvenience caused by these rates and appreciate your understanding of our approach.

Thank you for choosing us as your trusted provider, and we look forward to continuing to deliver top-notch products to our extended regions